CRM Supervisor - Driving Sales Growth Through Strategic Customer Relationship Management
Join Erajaya, a leading player in Indonesia’s dynamic retail and distribution sector, as a CRM Supervisor in Kebayoran Lama, Jakarta Raya. In this pivotal role, you will oversee and optimize our dealer CRM performance, ensuring seamless customer interactions and driving sales growth. With a competitive salary of Rp 12,000,000 - Rp 20,000,000 per bulan, this is your chance to leverage your expertise in customer relationship management to propel Erajaya to new heights.
As a CRM Supervisor, you will be at the forefront of enhancing customer satisfaction and loyalty. You will work closely with our sales team to implement and monitor CRM strategies using tools like Salesforce and SAP. Your daily tasks will include analyzing customer data, identifying trends, and providing actionable insights to improve customer engagement. This role offers a unique opportunity to grow within a company that values innovation and excellence.
📋 Tanggung Jawab Pekerjaan
- Oversee and optimize dealer CRM performance using Salesforce and SAP.
- Analyze customer data to identify trends and provide actionable insights.
- Implement and monitor CRM strategies to enhance customer engagement.
- Collaborate with the sales team to improve customer satisfaction and loyalty.
- Develop and maintain CRM best practices and procedures.
- Provide training and support to CRM team members.
- Monitor and report on CRM performance metrics.
- Stay updated with industry trends and best practices in CRM.
🎓 Kualifikasi & Syarat
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in CRM or customer relationship management.
- Proven experience with Salesforce and SAP CRM systems.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certification in CRM or customer relationship management is a plus.
- Proficiency in English and Bahasa Indonesia.
🛠️ Keahlian
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