Senior Service Ambassador - Premium Guest Experience in Bali's Top Destinations

Sentosa Development Corporation & Subsidiaries · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12,000,000 - 18,000,000
Join our team as a Senior Service Ambassador and be the face of exceptional guest experiences in Bali's most sought-after destinations. As a Senior Service Ambassador, you will play a pivotal role in delivering unparalleled hospitality to our valued guests. Your dedication and passion for creating memorable experiences will set the standard for our brand. We offer a competitive salary package and the opportunity to be part of a dynamic and growing team in the heart of Bali's hospitality industry.

📋 Tanggung Jawab Pekerjaan

Deliver exceptional guest services and ensure a seamless experience for all guests.,Act as a liaison between guests and the hotel staff, addressing any concerns or requests promptly and professionally.,Provide personalized recommendations and assistance to guests, ensuring their stay is tailored to their preferences.,Maintain a high level of cleanliness and presentation in assigned areas, ensuring a welcoming atmosphere for guests.,Promote the hotel's amenities, facilities, and local attractions to guests, enhancing their overall experience.,Assist in organizing and executing special events or activities as requested by guests or the hotel management.,Monitor guest feedback and provide input to improve guest satisfaction and service standards.,Uphold the hotel's policies and procedures, ensuring compliance with all regulations and standards.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality, Tourism, or a related field (preferred but not required).,Minimum of 3 years of experience in a similar role within the hospitality industry.,Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.,Strong organizational and problem-solving skills, with the ability to work well under pressure.,Proficiency in English, both written and spoken. Knowledge of local languages (e.g., Indonesian, Balinese) is a plus.,Familiarity with hotel operations, including housekeeping, front desk, and event planning.,Ability to work flexible hours, including evenings, weekends, and holidays.,Passionate about providing exceptional guest experiences and representing the hotel's brand with pride.

🛠️ Keahlian

Customer serviceEvent planningMultilingual communicationConflict resolutionTeamworkTime managementAdaptabilityProfessionalism
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