Merchant Relations Officer - Medan (Contract Position)

Join Indodana as a Merchant Relations Officer in Medan and play a pivotal role in expanding our merchant network while fostering strong, long-term partnerships. This full-time position offers a dynamic opportunity to drive business growth by engaging with merchants, understanding their needs, and building mutually beneficial relationships.

In this role, you'll work closely with our sales and operations teams to ensure seamless onboarding and support for our merchants. You'll leverage your strong communication skills to build trust and credibility, while also using tools like CRM systems and data analytics to track and improve merchant satisfaction and retention.

Indodana is a leading fintech company in Indonesia, dedicated to providing innovative financial solutions to merchants and consumers alike. With our strong presence in Medan, we are committed to supporting local businesses and driving economic growth in the region.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with merchants to ensure their satisfaction and retention.
• Conduct regular check-ins and feedback sessions with merchants to understand their needs and address any issues.
• Assist in the onboarding process for new merchants, ensuring they have a smooth and successful integration with our platform.
• Collaborate with the sales team to identify new merchant opportunities and drive business growth.
• Use CRM systems and data analytics tools to track merchant performance and satisfaction.
• Stay up-to-date with industry trends and best practices to continuously improve our merchant relations strategies.
• Provide excellent customer service and support to merchants, addressing any concerns or issues promptly.
• Participate in team meetings and contribute to the development of merchant relations policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in merchant relations, sales, or a related field.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficient in using CRM systems and data analytics tools.
• Excellent problem-solving and decision-making skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian and English.
• Certification in sales or customer service is a plus.

🛠️ Keahlian

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