English-Speaking Call Center Representative - Badung, Bali

Join Duta Generasi Mandiri, a dynamic and growing company in Bali, as an English-Speaking Call Center Representative! We are looking for motivated individuals with excellent communication skills to provide top-notch customer service in a mixed English and Indonesian environment. Located in the vibrant city of Badung, you'll be part of a team dedicated to delivering exceptional service to our valued clients. This is your chance to grow professionally while contributing to a company that values your skills and potential.

As an English-Speaking Call Center Representative at Duta Generasi Mandiri, you'll handle incoming calls from both Indonesian and international customers, resolving queries and complaints efficiently. You'll use tools like CRM systems, phone systems, and customer service software to ensure smooth operations. With a friendly and professional approach, you'll build strong customer relationships, contributing to our company's reputation for excellence.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries and complaints via phone calls in both English and Indonesian.
• Use CRM systems and customer service software to manage customer interactions and data.
• Maintain a high level of customer satisfaction by providing prompt and accurate responses.
• Document customer interactions and follow up on unresolved issues.
• Adhere to company policies and procedures, ensuring compliance with service standards.
• Participate in team meetings and training sessions to improve service quality.
• Assist in developing and implementing new customer service strategies.
• Contribute to a positive and productive work environment.

🎓 Kualifikasi & Syarat

• Fluent in both English and Indonesian, with excellent written and verbal communication skills.
• Minimum 1 year of experience in a customer service or call center role.
• Familiarity with CRM systems and customer service software is a plus.
• Strong problem-solving skills and the ability to work under pressure.
• Good time management and organizational skills.
• Ability to work in a team and follow instructions.
• Passionate about delivering excellent customer service.
• Willing to work in a fast-paced environment.

🛠️ Keahlian

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