Online Returns Administrator - Boxer Paint

Join Boxer Paint as an Online Returns Administrator and play a pivotal role in ensuring smooth and efficient return processes for our customers. This position is ideal for detail-oriented professionals who thrive in administrative roles and are passionate about maintaining high standards of customer service. Based in Sidoarjo, Jawa Timur, you will be part of a dynamic team working to enhance our online sales experience.

As an Online Returns Administrator at Boxer Paint, you will handle all aspects of returns processing, from initial inquiry to final resolution. You will work closely with our sales team to ensure that customer returns are handled promptly and professionally. This role offers a unique opportunity to be at the forefront of customer service, leveraging tools like our in-house CRM system and various e-commerce platforms to streamline the return process.

If you are a meticulous and customer-focused individual looking to make a tangible impact in the e-commerce sector, Boxer Paint invites you to join our team and help us deliver exceptional service to our valued customers.

📋 Tanggung Jawab Pekerjaan

• Manage and process customer returns efficiently, ensuring all returns are handled according to company policies and procedures.
• Coordinate with the sales team to resolve customer inquiries and issues related to returns.
• Utilize our in-house CRM system and e-commerce platforms to track and update return statuses.
• Verify the condition and authenticity of returned products to ensure they meet our quality standards.
• Generate and maintain accurate records of all return transactions for reporting purposes.
• Collaborate with the logistics team to arrange for the collection and disposal of returned products.
• Provide exceptional customer service by communicating clearly and professionally with customers throughout the return process.
• Stay updated with industry trends and best practices in returns management to continuously improve our processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or administrative role, preferably in an e-commerce or retail environment.
• Proficient in using Microsoft Office Suite, including Excel for data management and reporting.
• Familiarity with e-commerce platforms such as Shopee, Tokopedia, or Lazada is a plus.
• Strong attention to detail and the ability to work accurately under pressure.
• Excellent communication skills, both written and verbal, in Indonesian.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer service orientation with a focus on delivering exceptional service.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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