Frontliner (Customer Service & Membership Specialist)

Join X Team Gym, a leading fitness center in Yogyakarta, as our Frontliner (Customer Service & Membership Specialist)! In this dynamic role, you will be the face of our brand, delivering exceptional service to our members and creating a welcoming environment for our visitors. As a part of our dedicated customer service team, you will handle inquiries, resolve issues, and ensure our members have a seamless experience throughout their fitness journey.

X Team Gym is more than just a gym; it's a community dedicated to health and wellness. With state-of-the-art facilities and a team of passionate professionals, we are committed to helping our members achieve their fitness goals. This role offers a unique opportunity to grow within a supportive and innovative environment.

As a Frontliner, you will be responsible for managing memberships, assisting with class bookings, and providing personalized fitness advice. You will work closely with our trainers and other team members to ensure our members receive the best possible service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to members and visitors, ensuring a welcoming and positive experience.
• Manage membership sign-ups, renewals, and cancellations using our in-house CRM system.
• Assist with class bookings and check-ins, ensuring smooth operations for our group fitness classes.
• Handle inquiries and resolve issues related to memberships, facilities, and services.
• Promote our gym's services and amenities to new and existing members.
• Collaborate with trainers and other team members to provide personalized fitness advice and support.
• Maintain a clean and organized gym environment, ensuring all areas are safe and welcoming.
• Assist with promotional activities and events to engage our members and attract new clients.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field, preferably in a fitness or wellness environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Familiarity with basic fitness knowledge and equipment is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Proficient in using office software such as Microsoft Office or Google Workspace.
• Fluent in both written and spoken Indonesian.
• Enthusiastic, friendly, and passionate about health and wellness.

🛠️ Keahlian

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